Privacy Policy

Last updated: October 2025

This Privacy Policy applies to www.alpha-property.gr, owned and operated by ALPHA PROPERTY. It describes how we collect and use information, which may include personal data, that you provide on our website. It also describes the choices you have regarding the use of your personal data and how you can view and update this data.

Data Collection

The types of personal data we collect may include:

• Your first name, last name, email address, telephone number and home address.
• Guest information such as arrival and departure dates, any special requests, and comments on service preferences.
• Credit card information, such as card type, credit card number, name on card, expiration date and security code.
• Information you provide regarding your advertising preferences, when participating in surveys, contests and promotions.

You can always choose what type of personal information you wish to provide to us. However, if you choose not to provide certain information, this may have an impact on certain transactions you make.

Cookies

When you use our website, we may also collect information automatically through so-called "cookies", some of which may constitute personal data. This information includes language settings, IP address, location, device settings, device operating system, activity data, time of use, page URL, status report, user information, operating system, browsing history, and the type of data you viewed. For information on how we use cookies, please see our Cookie Policy.

Processing Purposes

We use your personal data for the following purposes:

• Reservations: we use your personal data to complete and provide your reservation.
• Customer service: we use personal data to provide customer service.
• Marketing activities: we may, with your consent, use your data for marketing activities as permitted by law, including promotional newsletters and communications about new products and services.
• Other communications: we may contact you by email, post, telephone or text message to respond to and manage requests you have made.
• Statistics, improvements and research: we use personal information for research and analysis purposes.
• Security, fraud detection and prevention: we use information to prevent fraud and other illegal activities, and for risk assessment and security purposes.
• Legal processes and compliance: in some cases we may need to use the information provided for legitimate purposes in contractual and/or legal authorities.

Legal Basis

With regard to reservations, we rely on the performance of a contract: the use of your data may be necessary for the performance of the agreement between us.

With regard to customer service, marketing and research purposes, we use the data for our legitimate interests, such as providing you with the best and most relevant content, to improve and promote our products and services, and for administrative, fraud detection and other legal purposes.

With regard to legal compliance, we rely on our obligation to comply with applicable law. Where required by applicable law, we will ask for your consent before processing your personal data for marketing purposes. You may withdraw your consent at any time by contacting us at info@alpha-property.gr.

Data Disclosure

Third Party Service Providers: We may use service providers to process your personal data strictly on our behalf — for example, facilitating booking payments, sending marketing materials or supporting analytical services. These service providers are bound by confidentiality terms and are not permitted to use your personal data for their own purposes. We do not sell or rent your personal data.

Competent authorities: We may disclose personal data to law enforcement authorities and other government authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal offences and fraud.

International Data Transfer

We avoid transferring personal data to countries outside the European Union whose data protection laws are not as comprehensive as those within the EU. If such a transfer is necessary, and as required by European law, we will only transfer personal data to recipients who offer an adequate level of data protection and will make the necessary contractual arrangements to ensure your personal data continues to be protected in accordance with European standards.

Security

We implement reasonable procedures to prevent unauthorised access to and misuse of information, including personal data. We use appropriate business systems and procedures to protect information, and we implement security procedures and technical and physical restrictions on access to personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

Information you send to us over the internet is transmitted over a Secure Sockets Layer (SSL) connection, which ensures that data is encrypted during transmission. Please note that no method of transmitting data over the internet, or storing data, is 100% secure.

Data Retention

We retain your information for as long as we deem necessary to provide you with our services, comply with applicable law, resolve disputes with various parties, and as otherwise necessary for the purposes of our business, including the detection and prevention of fraud or other illegal activities. All personal data we retain is subject to this Privacy Policy.

There is a difference between session cookies and persistent cookies. Session cookies are only retained until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted when you close your browser. If you have questions about specific retention periods, please contact us at the details below.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you would like to exercise your rights under this policy, you can contact us at: info@alpha-property.gr

Changes to This Policy

As our business is constantly evolving, this Privacy Policy may also change. Please visit this page periodically to view any updates.